What If and Other Stuff Managers Try to Figure Out

Here is the concept, life is unscripted, you have a job to do and what if this happens? Have you ever tried to speak to something or been involved in something and realized “yeah, this is not me and I am not being true to who I am?”  This has been the last blog series […]

A Learner’s Reality

If you show up at a workshop, training session, whatever, who is accountable for the learning?  Is it the facilitator or the learner?  I was walking my dog this morning thinking about this.  Sophie is a Shih Tzu.  My wife called me several years back when I was in Toronto and joyfully expressed we had […]

Remembering Whatever

I have been challenging myself today about many things.  Business cards, blogs, keeping track of my outstanding client calls, white boarding a couple of ideas, enjoying a run this afternoon and wearing my college fraternity shirt from 1984.  I have a lot to remember.  Oh, yeah there is also stuff at home, my dad’s birthday, […]

OK, we are done…

OK, so we are done with this.  I was having coffee with my baristas and felt, “I’m bored”.  And if I’m bored, so are you.  I had this whole series left to chat about, like the act of communication, the listener, interaction and what happens after the communication.  Then I thought, OK, it is not […]

Communication in Retail – Part Five

Welcome to part five.  The first thing I must say is, just how many of these are we having?  Communication is so vast, if we were in part fifty three, we would still be only scratching the surface.   So I will tag there will be no more than ten.  There are other topics needing a […]

Communication in Retail – Part Four

“It is your attitude.”  “Huh, this is my happy face.” Our last post looked at the visual aspect of communication and how problematic body language can be.  I am keeping the challenge going with this post.  Attitude versus behavior.  “You have a bad attitude.”  Ever heard that one before? When I started this series.  I […]

Commmunication in Retail – Part Three

Can you see what you are getting yourself into?  Or is it seeing is believing?  Or what about I see what you are saying?  Remember the studies I mentioned in the last post, many sources have said that the visual part of communication makes up the majority of any conversation.  In other words, what you […]

What’s Next?

I am often challenged by my clients and especially to a “next” step.  They are engaged in the thought of “to what extent do I take the next step?”  Fair enough. This quick blog is regarding the perspective into learning and development. Recently I have been embracing the provision of a resource of learning to […]

Communication in Retail – Part Two

Hello again.  What do I sound like right now?  This may be a trick question.  Am I happy?  I want to rant just a little bit before we get started.  Studies, and by studies this means research and books I have been recently reading from Malcolm Gladwell, the Heath Brothers and all types of articles […]

A Heart to Share

How goes it today?  I have to interrupt my blog series for just a moment.  I am responding to someone who visited my website with a comment.  I feel compelled.  It connected with me this morning as my children began to stir.  It was a response to my introductory podcast for my new blog series.  […]