There is a science to selling and there is an art. There is. The steps, well, they really are pretty simple. “Hi, what do you want, here is it, buy it and thank you.” That is pretty much it. Five steps and they always work no matter what. Read a sales book. Same steps. Check […]
You get what you get
“There is a time for everything, and a season for every activity under the heavens: a time to be born and a time to die, a time to plant and a time to uproot, a time to kill and a time to heal, a time to tear down and a time to build, a time to weep and a time to laugh, a […]
But the customer is wrong
I just got back from Vancouver. Great session with some managers and one of our conversations turned to customers and their being sometimes wrong. Specifically that they are many times flat out wrong. Despite an alleged thought that they are incredibly right. Now in sales, we have been taught that “the customer is always right”, […]
Insert Task Here
Lately, I have been doing lists. You know, the sheets of paper that say “I will do this today.” Some do not need paper, they can do it in their head. Others use their devices. We do have the technology. Regardless of our method, we all have aspirations for the day. “I will do this […]
Managerial Perfection
In 2011, I published a blog about an aspect of perfectionism. I was looking at what a manager is looking at in an employee and how they might distinguish what they are really looking for in a team member. But what about in ourselves? Are we striving for perfection in ourselves in some way that […]
Management Habits
Yesterday something hit me. When thinking about a growth opportunity in management and leadership, I contemplated how does embracing habits fit into the discussion? Think about it. How often are we influenced by our habits in managing or leading our team? You do anything enough times, regardless of it being either right or wrong, it […]
Willingness to Recommend // Part Two
Another installment on willingness to recommend. It comes from another Wireless Logic manager in Wisconsin. By the way, sorry about the post season, tough loss. This is from Rebecca. I am recently a new aunt, so of course going shopping for new baby clothes is something I was SERIOUSLY looking forward to. In Oshkosh, WI […]
Managerial Resolutions
January 2014. Whew, breathe. What a year. I am not sure what really compels us to make some type of resolution. New year, new opportunity, right? Maybe it is health, maybe relationships. For sure there is more than just one thing to fix or do better. If I had to count…well, stop counting that high. […]