Culture / Part One / Are you Still You?

If you are reading this, please note, it is primarily for owners.  It is good for managers; only if you are in a place or empowered to make suggestions about the nature of the business.  Cool?  OK. Let’s talk coffee.  For some Starbucks reigns supreme.  It rocks.  It is their oasis amidst a world of […]

The “Real” Manager

“Chris?” “Morning.” “You know, umm, something strange happened to me this morning.” “Was it a dream when you see yourself standing in sort of sun god robes on a pyramid with a thousand naked women screaming and throwing little pickles at you?” “No!” “Why am I the only person who has that dream?” This is […]

Degrees in How you Manage

OK, my original working title was “degrees of suck”.  Little harsh, eh?  Negative and vulgar… yeah, I get it.  Try not to take offense.  I am using this word as it would exist within a retail sales team and their abilities.  I am not trying to be hip or more acceptable through the use of […]

Good Day

So I made someone’s day yesterday.  I rendered services with a business and they did a good job and the gal (actually, closer to my grandmother’s age, so do I actually use the term gal?) did a very good job.  And I said so.  That is the right thing.  She mentioned it made her day.  […]

Sales versus Service

Which comes first; the chicken or the egg?  What exists in nature, one without the other?  Consider the term…symbiotic.  This is defined loosely as two species living together (often independently of one another) and yet live together with some type of mutual benefit to one another.  Perhaps a quintessential example would be the bee and […]