When you became store manager, you knew the job. You maybe knew the people and store. You were aware of the processes and procedures; unless you were hired from outside the company. And I hope you knew retail. What many managers don’t necessarily know is the scope and intensity of the job regarding those things […]
managerial therapy / part four / the peer
When I worked in a large fashion organization, we would have yearly company meetings. All the managers from all over would fly into New York City with the intent to educate, train, prepare and share information, merchandising and product knowledge about the upcoming season and seasons. It would typically be in June or July. So […]
managerial therapy / part three / motivating the motivator
How many of you have had a bad day? I bet I know the answer. What if, God forbid, my wife calls me in my day and says my little Sarah has a fever, would that change my motivation for the day? I bet you know the answer. One of the biggest topics in store […]
managerial therapy / part two / keeping it real
“This…this isn’t real? What is real? How do you define real? If you are talking about what you can feel, what you can smell, what you can taste and see, then real is simply electrical signals interpreted by your brain.” (later in scene) “Welcome to the real.” *Neo and Morpheus, The Matrix Being a store […]
managerial therapy / part one / questions
Retail store managers have a quite a large job to do. They are making sure the store is opened, closed and never on fire. They have to oversee scheduling, inventory, store operations and merchandising. They have to hire, train, coach, praise, recognize, discipline and communicate with, in many cases, a very diverse group of team […]
Culture / Part Three / How?
Welcome back. In part one, we looked, well, we looked at you. The type of perspective you wish to provide within your business, your culture. Part two established a need for measurement. To know your scorecard. The metrics showing you are either there or not. Now we explore the third part of the equation, the […]
Culture / Part Two / Keeping Score
Part one looked at you being you. It was meant to capture or stimulate the “you-ishness” that makes others want to shop with you, to come back into the store. Now part two looks at your scorecard. I immediately think of golf. I think of three persons. My brother in law. He has one of […]