Retail is retail.  It exists when you are there or not.   And when you are there, what makes it a better day?  Is it a big sale?  Is it that everyone actually showed up today?  Is it that a customer did not come in and yell at you?  Is it that it is not the […]

OK, part one dealt with the awareness of the score in retail.  This led us to the next part sharing some of the most common scores in retail.  This one deals with the question I posed and what to do with the score. Perhaps the most important element of our three parts is that the […]

An old saying in retail is…you must sell what you have (a.k.a. sell what you have today).  While that is true, there is a little more than that to consider. Retail is defined by its performance in sales.  It measures this performance in many different ways.  These ways are made up of numbers.  And the […]

When I grew up in Illinois, I played in little league…for a lot of years.  And I excelled in baseball during that time.  I got to be pretty good and played every position.  Pitching was nerve-racking (all I had was a fastball).  Outfield was great, third base was my favorite and catching made me realize […]

Imagine this situation, you are coming into work.  You are the manager.  Remember that.  You walk past a sales rep and inhale what can be best described as “What the heck? Did you use the soap called rotten food stuffed into a decomposing carcass covered with ass?  Or did you just not pay attention to […]

OK, today is a big day.  For some it may be the birth of their child.  For others, it may be that one day that one client called back.  Maybe for some it is a response to their child having their first piano recital (by the way, it was very cool).  Maybe it is a […]