So you are the boss? And now your best friend is someone you have to “manage”? What if they challenge your authority by doing something against the rules? What do you do? More importantly, whatever you do, who sees that? Perhaps the biggest or more directly the most difficult thing a manager must do is […]
What if starts off
Yeah, what if this happens? That is the name of this blog. The idea is simple. I am the manager and now I have to manage and this happens. Or perhaps there is something that is slightly different than what I expect. Think about that for just a moment. “What if this thing happens?” “I […]
Joy
Retail is retail. It exists when you are there or not. And when you are there, what makes it a better day? Is it a big sale? Is it that everyone actually showed up today? Is it that a customer did not come in and yell at you? Is it that it did not snow […]
As a learner, what do you expect?
What was it you expected? I think about the Coffee Talk with Baristas series. I have received some great comments and feedback about this blog series. I enjoyed reading that some folks liked the ideas shared. And my favorite question has always been ”why”; especially as it pertains to my business and general interest into […]